All Systems Operational
CloudNordic services Operational
Cloud Control Panel ? Operational
OX AppSuite + Dovecot Pro Operational
Hosted Exchange Operational
Shared Web Hosting Operational
www.cloudnordic.com Operational
IP Services Operational
Service Desk Operational
Phones Operational
DNS Services Operational
Virtual Servers Operational
Office 365 Cloud Backup Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Earlier this afternoon we experienced a short timeout on our Hosted Exchange CAS function, which affected login access to some OWA and Outlook clients for both Exchange, POP3 and IMAP.

After identification of the root cause error, we remounted the affected mailbox databases in our CAS array and the system immediately entered operational mode hereafter.

The error started 09-04-2021 at 14:39 CET

The error ended 09-04-2021 at 14:45 CET

We apologize for any inconveniences and disruptions this may have caused in affected OWA or Outlook clients.

Kind regards from the CloudNordic Helpdesk & Support Team
Apr 9, 15:04 CEST
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - STATUS 07-04-2021 @ 18.45 CET regarding "[Hosted Exchange] OWA and Outlook client timeout issue"

Outage on several Outlook, IMAP and OWA client mailboxes databases is no longer an issue, as the task has been resolved and all mailbox databases have been remounted.

The task took longer than first anticipated, as we had to make sure that we remounted the correct databases to prevent any dataloss, as databases are spread out over several mailservers in the CAS array.

Solution: Hosted Exchange

Start: 07-04-2021 @ 17:05 CET
End: 07-04-2021 @ 18:35 CET

We apologize for any inconvenience this incident may have caused.

CloudNordic Helpdesk & Support Team
Apr 7, 18:54 CEST
Update - STATUS 18.30 CET regarding "[Hosted Exchange] OWA and Outlook client timeout issue"

Outage on several Outlook, IMAP and OWA client mailboxes are still in effect, as these mailbox databases are having issues connecting.

We are currently working on resolving these issues in the Hosted Exchange solution and will resolve the issue should as soon as possible, as we need to disconnect and reconnect each database in the CAS system.

The task is taking longer than we first anticipated for which we apologize.

Solution: Hosted Exchange

Start: 17:05 CET
End: Estimated 19:30 CET

Futhermore we apologize for any inconvenience this incident may cause as are working very hard to resolve the issue as fast as possible.

CloudNordic Helpdesk & Support Team
Apr 7, 18:34 CEST
Update - STATUS 18.00 CET regarding "[Hosted Exchange] OWA and Outlook client timeout issue"

Outage on several Outlook, IMAP and OWA client mailboxes are still in effect, as these mailbox databases are having issues connecting.

We are currently working on resolving these issues in the Hosted Exchange solution and will resolve the issue should as soon as possible, as we need to disconnect and reconnect each database in the CAS system.

Solution: Hosted Exchange

Start: 17:05 CET
End: Estimated 18:30 CET

We apologize for any inconvenience this incident may cause and are working hard to resolve the issue as fast as possible.

CloudNordic Helpdesk & Support Team
Apr 7, 18:03 CEST
Monitoring - Outlook, IMAP and OWA clients are having issues connecting and we are currently working on resolving in the Hosted Exchange solution.

We have found the root cause that has been causing a few periodic timeouts, which is due to timeout on certain databases.

The issue should be resolved within the hour, as we need to disconnect and reconnect the databases.

Solution: Hosted Exchange

Start: 17:05 CET
End: Estimated 18:00 CET

We apologize for any inconvenience this incident may have cause and are working hard to resolve the issue as fast as possible.

CloudNordic Helpdesk & Support Team
Apr 7, 17:24 CEST
Apr 6, 2021

No incidents reported.

Apr 5, 2021
Resolved - The failover test this evening went well and was completed without any downtime.

Datacenter: Copenhagen, Denmark

Start: April 5th, 2021 at 21.00 CET

End: April 5th, 2021 at 23:00 CET
Apr 5, 23:30 CEST
Update - The failover test this evening was completed without any downtime.

However, we wish to repeat the failover test once again on Monday, April 5th, due to further analysis of the BGP redundancy updates we have implemented in our network nodes.

So far we have not observed any problems, but we wish to double check functionality.

Datacenter: Copenhagen, Denmark

Start: April 5th, 2021 at 21.00 CET

End: April 5th, 2021 at 23:00 CET

Effected systems: Hosted Exchange (informational only*)

* As we do not expect any effect to operational status of any kind, this correspondence is primarily informational.


Please do not hesitate us, should you have any questions thus regarding.

Best regards from CloudNordic Helpdesk & Support
Mar 29, 23:14 CEST
Update - The failover test this evening was completed without much noticeable downtime.

There may have been a slight disruptance at 21.40 and 21:50 when the failover was tested for full functionality.

For the sake of good order we do wish to repeat the failover test again on Monday, March 29th, as we found a possible issue in the failover function of the network setup, which we must pursue for further analysis.

The network functionality ensures that the functionality of the Exchange CAS system is fully operational, which we wish to ensure that all failover mailbox servers are able to carry the load of the entire CAS array data.

So far we have not observed major problems, but wish to double check functionality, as we wish it to be 100% flawless and fully redundant.

Datacenter: Copenhagen, Denmark

Start: March 29th, 2021 at 20.00 CET

End: March 29th, 2021 at 23:00 CET

Effected systems: Hosted Exchange (informational only*)

* As we do not expect any effect to operational status of any kind, this correspondence is primarily informational.


Please do not hesitate us, should you have any questions thus regarding.

Best regards from CloudNordic Helpdesk & Support
Mar 22, 22:17 CET
Update - The failover test this evening was completed without any downtime.

However, we wish to repeat the failover test again on Monday, March 22nd, due to further analysis of the functionality of the CAS system, which we wish to ensure that all failover mailbox servers are able to carry the load of the entire CAS array data.

So far we have not observed problems, but wish to double check functionality.

Datacenter: Copenhagen, Denmark

Start: March 22nd, 2021 at 21.00 CET

End: March 22nd, 2021 at 23:00 CET

Effected systems: Hosted Exchange (informational only*)

* As we do not expect any effect to operational status of any kind, this correspondence is primarily informational.


Please do not hesitate us, should you have any questions thus regarding.

Best regards from CloudNordic Helpdesk & Support
Mar 19, 23:25 CET
Monitoring - We hereby announce and inform you that we will once again test our datacenter failover setup for the Hosted Exchange CAS system, which should not affect operations significantly more than a few seconds, while the failover takes place.

It is our intention to conduct this in order to ensure that the CAS function will automatically fail over to our separate datacenter location without any or very limited disturbance, where to we will test fallback to the primary datacenter afterwards, due to that we have recently implemented extra mailbox failover servers.

Once the failover has been completed, we will run operations from the secondary datacenter to test performance, where after we will switch back to the primary datacenter.


Datacenter: Copenhagen, Denmark

Start: March 19th, 2021 at 20.00 CET

End: March 19th, 2021 at 00:01 CET

Effected systems: Hosted Exchange (informational only*)

* As we do not expect any effect to operational status of any kind, this correspondence is primarily informational.


Please do not hesitate us, should you have any questions thus regarding.

Best regards from CloudNordic Helpdesk & Support
Mar 19, 20:00 CET
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.